Your privacy matters to us. This policy explains how Verse Serve collects, uses, and protects your personal information across our technology platforms and hotel search service.
Verse Serve ("we", "our", or "us") is an international technology platform company operating across Information Technology, Telecommunications, Artificial Intelligence, and Research & Development. Our flagship consumer product is a global hotel search and discovery platform that connects travellers with hotels worldwide via affiliate partnerships.
This Privacy Policy applies to all websites, applications, and services operated under the Verse Serve brand, including verse-serve.com and its subdomains.
We collect information in the following ways:
| Category | Examples | How Collected |
|---|---|---|
| Usage Data | Pages visited, search queries (country, city), clicks | Automatically via server logs & analytics |
| Device & Network | IP address, browser type, operating system | Automatically on each request |
| Contact Data | Name, email address, message content | When you submit our contact form |
| Cookies | Session identifiers, preference settings | Stored in your browser (see Section 4) |
We do not collect payment card numbers, government IDs, or other sensitive personal data directly — hotel bookings are completed on third-party partner sites (e.g. Agoda).
We use the information we collect to:
Our website uses the following types of cookies:
You can manage or delete cookies at any time through your browser settings. Disabling analytics cookies will not affect your ability to search for hotels.
Our platform integrates with the following third-party services, each governed by their own privacy policies:
We are not responsible for the privacy practices of third-party websites or services linked from our platform.
Server access logs (including IP addresses) are retained for up to 90 days for security and debugging purposes, then automatically deleted. Contact form submissions are retained for up to 12 months, or until the enquiry is resolved, whichever comes first. Anonymised analytics data may be retained indefinitely in aggregate form.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
We implement industry-standard security measures to protect your data, including HTTPS encryption for all connections, server-side caching via Redis (data is stored in memory, not written to disk), and restricted database access via firewall rules and authenticated connections.
No method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please reach out:
This policy may be updated periodically to reflect changes in our practices or applicable law. Material changes will be noted with a revised "Last updated" date at the top of this page.